Return and Refund Policy

This Return and Refund Policy applies to products purchased through the CONRADTRADE website.

30-Day Return Period

We accept eligible return requests submitted within 30 days after the order is delivered.

To request a return, please contact support@conradtrade.com and provide:

Your order number;
The product you wish to return;
The reason for the return; and
Photos if the product is damaged, defective, incomplete, or incorrect.

Please do not send a product back before receiving return authorization and return instructions from us.

Return Eligibility

To qualify for a return, a product must:

Be in its original condition;
Be free from damage caused after delivery;
Include the original accessories and components provided with the product;
Be returned with the original packaging where reasonably possible; and
Be securely packaged to help prevent damage during return shipping.

Headphones may be opened and inspected to confirm the product, features, condition, and included accessories. Normal inspection does not by itself make a product ineligible for return.

However, products that show signs of use, damage, modification, or other conditions that affect their resale condition may not qualify for a return, subject to applicable law.

Product Information

Customers should review the product description, specifications, available features, connection options, and dimensions provided on the product page before placing an order.

If you order a product that does not meet your personal preferences or requirements, it may qualify as a personal-reason return if all return eligibility requirements are satisfied.

Personal-Reason Returns

Personal-reason returns may include:

Changing your mind;
Ordering the wrong product;
Selecting the wrong color or model;
Deciding that the product does not meet your personal preferences; or
No longer wanting the product.

For an approved personal-reason return:

The customer is responsible for return shipping costs;
Original shipping charges, if any, are non-refundable; and
The product must meet the return eligibility requirements.

We recommend using a trackable return-shipping service. We are not responsible for customer-return packages that are lost before they are delivered to our authorized return address.

Damaged, Defective, Incomplete, or Incorrect Products

Please inspect your order after delivery and contact us if you receive a product that is damaged, defective, incomplete, or different from the product ordered.

Examples may include:

Visible physical damage;
A product that does not function as described;
Missing included accessories or components;
Receiving the wrong product or model; or
Receiving a different color or configuration from the one ordered.

Please contact support@conradtrade.com and provide:

Your order number;
A description of the issue;
Photos or videos showing the issue;
Photos of the product and included components; and
Photos of the packaging and shipping label where relevant.

We will review the information and determine an appropriate resolution. Depending on the circumstances, the resolution may include a replacement, replacement component, authorized return, or refund.

When a return is required because of a confirmed damaged, defective, incomplete, or incorrect product attributable to us, Conradtrade LLC will cover reasonable return shipping costs.

Non-Returnable Products

A product may not qualify for a return when:

The return request is submitted more than 30 days after delivery;
The product shows damage caused by misuse or improper handling;
The product has been modified, repaired, or intentionally damaged after delivery;
Included components or accessories are missing for reasons not attributable to us;
The product is returned in a condition that prevents reasonable resale; or
The product was returned without authorization and cannot be matched to an order.

Nothing in this section limits rights that cannot legally be excluded.

Exchanges

We do not currently offer direct product exchanges.

If you would like a different model, color, or product, you may return the original product under this policy, where eligible, and place a separate new order.

Return Authorization and Address

Please contact support@conradtrade.com before sending any product back.

After your return request is reviewed and approved, we will provide the applicable return instructions and authorized return address.

Do not send a return to our business address unless our customer support team specifically instructs you to do so.

Sending a package without return authorization does not guarantee that the return will be accepted or refunded.

Return Inspection

After an authorized return is delivered to us, please allow approximately 3–5 business days for inspection.

We will review the returned product and its included components to determine whether the return meets the requirements of this policy.

Once the inspection is completed, we will notify you whether the return and refund have been approved.

If a returned product does not meet the applicable return requirements, we may deny the refund or contact you regarding available options, subject to applicable law.