Shipping Policy

At CONRADTRADE, we aim to provide clear shipping information and a straightforward delivery experience.

Shipping Destinations

We currently ship to addresses within the continental United States.

We do not currently ship to:

Alaska
Hawaii
Puerto Rico
U.S. Virgin Islands
Guam
American Samoa
Northern Mariana Islands
U.S. Minor Outlying Islands
APO/FPO/DPO military addresses
Other U.S. territories or offshore locations

Orders placed to unsupported destinations may be canceled and refunded.

Free Standard Shipping

We offer free standard shipping on eligible orders shipped to addresses within the continental United States.

Free shipping does not apply to Alaska, Hawaii, U.S. territories, military addresses, or other unsupported destinations.

Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Orders are not normally processed or shipped on weekends or U.S. public holidays.

During promotional periods, holidays, or periods of higher order volume, processing may take additional time.

Estimated Delivery Time

After an order has been shipped, standard delivery within the continental United States generally takes 5–7 business days.

Including order processing and transit, the estimated total delivery time is generally 6–10 business days.

Delivery estimates are provided for reference only. Actual delivery times may vary depending on the destination, carrier operations, weather, holidays, transportation conditions, or other circumstances outside our reasonable control.

Shipping Carriers

Orders may be shipped through different domestic or regional carriers depending on the destination, package characteristics, and available shipping services.

The carrier used for your order may vary based on the shipping address and order details.

Order Tracking

After your order has shipped, we will send a shipping confirmation email to the email address provided during checkout.

The email will include available tracking information. You can use the tracking number through the applicable carrier's tracking system to check the status of your shipment.

Tracking information may take up to 48 hours to become active after the shipping confirmation is sent.

Undeliverable Packages

If a package cannot be delivered due to an incorrect address, refusal of delivery, failure to claim the package, or other delivery-related issues, the carrier may return the package to us.

If a customer requests that an undeliverable package be shipped again, additional shipping charges may apply.

Order Changes and Cancellations

We begin processing orders as soon as reasonably possible.

If you need to change or cancel an order, please contact our customer support team as soon as possible after placing the order and provide your order number.

We will make reasonable efforts to accommodate requests, but changes or cancellations cannot be guaranteed once an order has entered processing or shipping.

Delivery Delays

We make reasonable efforts to process and ship orders within the stated timeframes. However, delivery dates are estimates and are not guaranteed.

Delivery may be affected by carrier delays, severe weather, public holidays, transportation disruptions, or other circumstances outside our reasonable control.